Return Policy

Thank you for shopping with Gustvale. We want you to feel confident when purchasing from our store. This Return Policy explains how returns, exchanges, and refunds are handled for orders placed through www.gustvale.com.

1. Return Eligibility

Customers may request a return within 30 days after receiving the item.

To be eligible for a return, the item must be unused, unwashed, undamaged, and in its original condition with all original packaging, tags, and accessories included.

Because Gustvale mainly sells windproof face masks and face coverings, items that have been worn, washed, stained, damaged, or used for personal wear may not be eligible for return due to hygiene reasons.

2. How to Request a Return

To request a return, please contact us at service@gustvale.com within 30 days of receiving your order.

When contacting us, please include your order number, the email address used for purchase, the reason for return, and clear photos or videos if the item is defective, damaged, or incorrect.

Returns sent back without prior approval may not be accepted.

3. Return Conditions

Returned items must be in the same condition as when received.

Items must not show signs of use, washing, odor, stains, damage, alteration, or missing parts.

Gustvale reserves the right to refuse a return if the returned item does not meet our return conditions.

4. Non-Returnable Items

The following items may not be eligible for return:

Items that have been worn, washed, used, damaged, or altered by the customer.

Items returned after the 30-day return request period.

Items without original packaging, labels, or required order information.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at service@gustvale.com as soon as possible.

Please provide your order number and clear photos or videos showing the issue.

After reviewing your request, Gustvale may offer a replacement, exchange, partial refund, or full refund depending on the situation.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is caused by a damaged, defective, or incorrect item sent by Gustvale.

We recommend using a trackable shipping service when returning items.

Gustvale is not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address by the shipping carrier.

7. Refund Processing

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, Gustvale will process the refund within 7 business days after receiving the returned item.

The refund will usually be issued to the original payment method used for the order.

8. Refund Arrival Time and Possible Delays

After Gustvale processes the refund, the actual time for the money to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

Possible factors that may affect refund timing include bank processing rules, card issuer review, payment provider settlement time, currency conversion, international transaction checks, fraud prevention review, weekends, public holidays, or local banking regulations.

If you have not received your refund after a reasonable processing period, please first contact your bank or payment provider. You may also contact us at service@gustvale.com for further assistance.

9. Contact Information

If you have any questions about returns, exchanges, refunds, or your order, please contact Gustvale customer support.

Store Name: Gustvale
Website: www.gustvale.com
Email: service@gustvale.com

We are here to help and will do our best to provide a fair and smooth after-sales experience.